Chewy.com (USA) | Chewy USA (2024)

Yes -- customers can place orders onChewy.com, which currently ships to the contiguous US, or onChewy.com/ca,which currently ships to Southern Ontario, including Toronto, Hamilton, Niagara, Ottawa, Sudbury, and North Bay areas (postal codes starting with L,M,N, and K).

Orders over $49 ship free! All other orders ship for a flat rate of $4.95.

All items purchased from Chewy.com are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.

We ship fresh, refrigerated and frozen items separately from other items in your order for the fastest delivery. We use insulated packaging and dry ice to keep items cold or frozen during shipping. The dry ice may be gone when your package arrives, but your items should still feel cold or frozen to the touch.

No – we are unable to ship to P.O boxes or APO/FPO addresses.

Nope! If you're not home, the driver will leave your package at the door, inside your mailbox, or with your doorman.

To check the status of your order,go toOrders.Here’s what you willsee:

Preparing for Shipment:This meanswe’re currentlyprocessing and packing the goodies for your pet.You’ll receive an email to let you know we received your order.Whenyour order ships, we’ll sendanotheremail with tracking information.

Shipped:Your order has left our warehouse.Within24 to 48 hours,you will alsoseea link to track your package.

Delivered:Your order has arrived!Orders are delivered 7 days a week before 10 p.m.

Most customers can expect to receive their food and supplies within 1 to 3 days.Orders that require prescription approval or personalization may take longer to ship.

A message about current events:Our teams are focused on serving as many pet parents as possible, and dueto high demandfor essentials, including medication,we’retemporarilynot able to change existing orders.

If your order hasn't shipped yet, you can cancel it from your account. Go toOrders, click on the order you want to cancel, and click the "Cancel This Order" link.

If youneed help canceling your order,pleasesend usa messagewith your order number.Wewill resolve it as quickly as possible so that your experience is simple and worry-free.Ifwe have already processed your order, we may not be able to cancel it. In thatcase,we willissue you a refund.We also accept returns within 365 days of purchase.

We ship via FedEx and other premium carriers to provide you with the fastest and most reliable service available.

When you place an order, Chewy contacts the bank that issued your card to confirm your account and reserve funds for your purchase. You’ll see a pending charge, also called an authorization charge, in your bank or credit card account. We only charge your payment method when your items ship.

Your bank will reserve the funds in your account until your items ship or the authorization expires. Depending on your bank’s policy, you may see an authorization charge even for a canceled order. If your items don’t ship, the authorization charge will expire. Some banks may take up to 30 days to remove authorization charges from your account.

We charge your payment method as your items ship. If your items have shipped in more than one box, you may see multiple charges on your payment method:

• One authorization charge for the grand total of your order
• Separate, final charges for each shipped box

Rest assured, you’ll only be charged for shipped items.

To pay with a credit or debit card, go toPayment Methodsand click the blue hyperlink that says “Add a New Credit or Debit Card.”Fill in the required information exactly as it appears on the cardand click the button that says “Save Payment Method.”Ifyou’reusing aninternational credit card, pleaseenter your shipping address in the contiguous U.S. intothe billing address field andcontact us with your true billing address.

To pay with PayPal, click“Add Your PayPal Account”and you'll be asked to signin toyour PayPal account. After you sign in, you'll be taken back toChewy.com.

To pay with Apple Pay, visit Wallet & Apple Pay in the settings on your iPhone, iPador Mac and follow the instructions to set up Apple Pay. After Apple Pay is set up on your device, it will be available as a payment method at Checkout.

To pay with a Chewy Gift Card,go toGift Cards, select “Add a Gift Card,”and enter your Gift Card number and PIN.

You can also add orchangeany of the payment methods we accept at Checkout.

We accept Visa, MasterCard, American Express, Discover, Apple Pay and PayPal. We also accept Chewy Gift Cards.

Our checkout is easy, fast, and secure. Enter your shipping address and payment method, then place your order!

If you’re having trouble with your credit card,make sure the billing address matches the address on file with your credit card and/or bank.Enterthe name and credit cardnumberexactly theway you see it on the card.Beforeyou place your order, add the CVV, a 3-digit code found on the back of your card.

Your payment method will be charged automatically on the date the order is shipped.As soon as you place your order, you may see a pending chargefor the total amount of the order.The pending charge will disappear 24 to 48 hours after your order ships.There's no need to call or update anything online.

To place an order, make sure you are logged in to your Chewy accountorcreate a new account.

Next, search for the items you would like to order.Use the search bar at the top of the page to search for products. Or,click “Shop by Pet” to browsedifferent categories.Click on a product to see more details.To add theproduct to your cart, click on the orange button thatsays“Add to Cart.”

After you addsomething to your cart, you cankeep shopping orcheck out. To check out,click on the orange button thatsays“Proceed toCheckout.”While you’re shopping,you can alwaysclick the cart in the upper right corner of your screen toview your shopping cart or proceed to checkout.

On the checkout page, add or select your shipping address.At this time, we only ship within thecontiguous U.S. Next,add your select your payment method. Before you place your order,review the items in your cart. Any discounts or promotions will bereflected in your Order Total.When you’re ready, click the orange button thatsays“Place Order.”We’ll send you an email confirming your order.

You may see strikethrough prices like this while shopping for your pet:

Was Price: $14.99
List Price: $14.99

Was Price: This price is determined by the recent price history of an item sold by Chewy. The Was Price is a price that was offered for at least 30 of the past 90 days.

List Price: This is the suggested retail price of an item from a manufacturer, supplier, veterinarian, or other retailer. It’s not necessarily a price that was available from Chewy or other retailers.

Applying a promotion code is simple! At Checkout, simply type the code into the box that says “Promo Code.” Then, click the button that says “Apply.” All promotion codes can only be used once. CheckChewy’s terms and conditions found on the email or mailer you received.

Yes, we accept manufacturer coupons. Please place your order and mail your coupon to:

Attn: Chewy Coupons

3251 Hollywood Blvd., Ste. 401

Hollywood, FL 33021

Include the original coupon, your email address, and your recent order number so our customer service team can process the coupon for you. We cannot accept expired, copied, scanned, emailed, competitor, or rebate coupons.

At this time, we do not offer any additional discounts for veterans or senior citizens. If you’re looking for additional savings, check out Today’s Deals.

Refunds may be issued either to your original payment method or issued to your ChewyGift Card balancevia a Chewy eGift Card. Depending on your banking institution, refunds to original payment methods may take 3 to 5 business days to process. Refunds to your ChewyGift Card balancevia a Chewy eGift Cardmay take 15 to 20 minutes to process. Refunds to ChewyGift Card balance are subject to the Chewy Gift Cards.

Our return policy is simple and worry-free: If you're not 100% unconditionally satisfied with your pet supplies, you can return them within 365 days of purchase. If you would like to request a return or replacement, please send us a message with your order number.

We do not accept returns or exchanges on prescription medications. However, if the medication you received is incorrect or damaged, we will gladly exchange it for you or provide a refund on acase-by-case basis.

Chewy.comdoes not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation,Chewy.comdoes not take title to the refunded item.

Go to Manage Autoshipandselect theAutoship you would like to cancel. Select"Cancel" to cancel all future Autoship shipments of these items. If you need help, call customer service at 1-800-672-4399.

Go toManage Autoship,choose your Autoship with the address you want to update, and click your current address to see all available addresses or add a new one.

For a single Autoship: Go toManage Autoshipand click your currentpayment method to see all available payment methods or add a new one. To add a Gift Card, click on “Add a Gift Card” and choose a Gift Card saved to your account or add a new one.

For multiple Autoships: Go to yourPayment Methods, edit your existingpayment method or add a new one, and check the "Update your active Autoships to use this payment method" checkbox.

Your payment method will be charged automatically on the dateyour Autoshiporder is shipped. We prepare your order 48 hours before your next scheduled order date, and you may see a pending charge as soon as we start preparing your order.The pending charge will disappear 24 to 48 hoursafter your order has shipped.There's no need to call or update anything online.

Go toManageAutoshipandclick on theAutoshipyou would like tochange.To delay your order,click on thewhite button that says “Skip Shipment.”

If you want to place your order early, click the orange buttonthat says“Order Now” and confirm your selection.

To changehow often yourAutoshiparrives, click the“Change” link in theFrequency section. Selectyour preferred frequency from the dropdown menu.Updating your frequency will not affect the date of your next order.The frequency of yourAutoshiporders will change after your next order date.

To change thedate of your next order,click the“Change” link in the NextOrder section and selectyour preferredorder date.

You can change yourorder date up to 48 hours before your next scheduled order.

After your first Autoship discount, you’ll save an extra 5% on select brands for all future Autoship orders.

We’ll send you a reminder email 3 days before your next scheduled order. You can change your order before it starts processing. We’ll send you another email when your order ships.

Yes,if you have a valid prescription or remaining refills on file, you can set up anAutoshipfor your pet's prescription medications.

If we do not receive a prescription, or if your prescriptionis expiring soon, one of our team members will reach out to your vet to obtain approval.We will contact you ifwe need any information from you.

There's no membership fee, and you can cancel at any time.

Just add your favorite items to your cart, proceed to checkout, select "Yes" to Autoship at checkout, and set your schedule.

Autoship lets you schedule regular deliveries of your pet supplies, so you never run out of pet food or other essentials like potty pads and treats ever again.

When your nextAutoshipdelivery is coming up, we’ll send you an email reminder that includes the most up-to-date prices for the items in your order. Prices can fluctuate as we stay competitive with other online retailers.

To add items: go to the product page of the item you'd like to add and click the "Add to Autoship" or "Ship once with next Autoship" button. If you have multiple Autoship orders, you'll be asked to select which one you're adding to!

To remove items: go toManage Autoshipandselect your Autoship order. For the item you wish to remove, click on "Remove" and confirm you'd like to remove it from your Autoship order.

No, we do not accept returns on prescription medications. However, if the medication you received is incorrect or damaged we will gladly exchange it for you or provide a refund on a case-by-case basis. Please call us at1-800-977-3879 to get more information.

We're available all day every day, 24/7, 365 day a year.

It is not necessary to have a written medication prescription or vet diet authorization on hand before you place your order with Chewy. However, if you do have a written medication prescription or vet diet authorization, please follow the steps below.

For veterinary diets, there are two options for sending a written vet diet authorization: Go toPrescriptionsin your Chewy.com account and upload your vet diet authorization, or email the vet diet authorization tovetdiet@chewy.com.

For prescription items, send the original medication prescription from your veterinarian and your order number by mail to:

Chewy Pharmacy

3621 Fern Valley Rd

Louisville, KY 40219

If your order includes Gabapentin, send the original medication prescription from your veterinarian and your order number by mail to:

Chewy Pharmacy

360 Research Drive

Pittston, PA 18640

Due to regulations, we can't accept pictures or photocopies of your medication prescription.

Simply search for the item and add it to your cart. At Checkout, enter your pet and vet information, select your approval method, and place your order.

If you select "I want Chewy to contact my veterinarian" while placing your order, we will contact your veterinarian on your behalf to get approval for your pet’s prescription.

We source our prescription items from manufacturers registered with the FDA and distributors licensed by states. Our priority is your pet's health, so we carry the same high-quality prescription items found in vet clinics. Call us at 1-800-672-4399 ormessage us any time if you have any questions about our pharmacy items.

Chewy operates licensed pharmacies at the following locations:

• Arizona - 255 South 143rd Avenue Suite B, Goodyear, AZ 85338 - Arizona License: Y007787
• Kentucky - 2815 Watterson Trail, Louisville, KY, 40219 - Kentucky License: P07685
• Kentucky - 11403 Bluegrass Parkway Suite 650, Jeffersontown, KY 40299 - Kentucky License: P08055
• Pennsylvania - 360 Research Drive, Pittston, PA 18640 - Pennsylvania License: PP483043
  

Compounding is a way for licensed pharmacists to create a customized medication that meets your pet’s specific needs. Compounding pharmacists mix or change one or more FDA-approved medications to prepare a special medication for your pet. For example, if a medication is only available in pill form, the pharmacist might create it in liquid, cream, soft chew, capsule, powder or paste form.

Chewy Compounding Pharmacy is licensed in its resident state of Kentucky and each state into which we ship compounded medications.

Chewy Compounding Pharmacy has achieved PCAB Accreditation, so you can be assured that you have selected a pharmacy that is committed to meeting national quality standards.

Please immediately contact your vet if your pet has a negative reaction to the medication.

We are required by law to know your pet's medical issues, allergies, weight, breed, and age as it is necessary to ensure safety in dispensing prescription medications for your pet.

Yes, you need to have an account on Chewy to place any orders.

Both prescription medications and veterinary diet items require approval from your veterinarian. Chewy contacts your veterinarian via phone and fax to get approval.

Yes — if you have valid refills on file with Chewy Pharmacy, you can set up an Autoship for medications.

Your veterinary clinic can help you determine the best way to dispose of medications in your area. Many pharmacies and veterinary clinics will accept expired or leftover medications and dispose of them properly for you. More information on proper disposal of unused medicines can be found on the following FDA website: http://www.fda.gov/ForConsumers/ConsumerUpdates/ucm101653.htm

• Check for an expiration date printed by the manufacturer on the bottle or box.
• Check for an expiration date printed on the pharmacy’s label.
• Speak with your pharmacist or veterinarian if you have any questions about the safety of the medication. If the validity of any medication is in question for any reason, properly dispose of the product rather than risking the safety of your pet.

If we get the required approval from your vet, most customers can expect to receive their orders within 5 to 7 days.

Prescriptions are typically processed by the pharmacy within 24-48 hours after we receive a valid prescription from your veterinarian.

We will contact your vet via fax. If we don't receive a response we will call them. We will make 3 additional attempts to reach your vet. In the event we don't get a response, we will unfortunately need to cancel your order.

Yes. If you have selected “Yes, I want Chewy to contact my vet”, we will reach out to them for a valid prescription written specifically for your pet.

You can call us at 877-977-3879 or email us atrx@chewy.com

Your pet may have a specific health need that cannot be addressed by an FDA-approved drug. For example:

• Your pet has trouble taking pills but will take medication in a flavored liquid or other form.
• Your pet needs medication in a strength that is not commercially available.
• Your pet is allergic to a specific ingredient in a medication.

Always talk with your veterinarian about any concerns you have about your pet’s health so they can prescribe a treatment for your pet’s unique needs.

We source all our compounding ingredients from FDA- registered manufacturers and distributors.

Medications that require a vet's prescription will have an "Rx" next to the item name on our website and app.

Yes. Chewy Pharmacy can only fill prescriptions written specifically for your pet by a licensed veterinarian.

Yes, Chewy Pharmacy has NABP (National Association of Boards of Pharmacy) and LegitScript accreditation.

It is not required to have a written prescription on hand when you place your order, but before we ship your order, Chewy Pharmacy must have a patient-specific prescription written specifically for your pet by from a licensed veterinarian on file before it can dispense a medication.

At checkout, simply select “I want Chewy to contact my vet” and we will contact your veterinarian on your behalf to get your pet’s prescription.

Simply search for the item and add it to your cart. At Checkout, enter your pet and vet information.

Once you place your order, you have the option for Chewy to call your vet for authorization. For even faster service, you can:

Upload an authorization to yourChewy.com account.

-OR-

Email the authorization tovetdiet@chewy.com.

If your eGift Card doesn’t cover your order total, add another payment method in Checkout to cover the remaining amount.

If you’re not 100% unconditionally satisfied with your pet supplies, please call us 24/7 at 1-800-672-4399. We’ll provide instructions for returning your item(s) and apply a refund to the tender you purchased the item(s) with.

Unfortunately, eGift Cards are not returnable or refundable for cash except as required by law.

Please call us 24/7 at 1-800-672-4399 and we’ll be happy to help!

Chewy eGift Cards are emailed to recipients within one hour after you place your order.

We currently offer eGift Cards, a digital gift that’s sent by email. We don’t currently offer physical gift cards.

Please call us 24/7 at 1-800-672-4399 and we’ll be happy to help!

There are no fees for our eGift Cards.

Unfortunately, we don't currently offer bulk or corporate eGift Card orders.

No, Chewy eGift Cards have no expiration date.

Ask your recipient to check their spam folder for an eGift Card email from Chewy. You can also call us 24/7 at 1-800-672-4399 and we’ll be happy to help!

In the US, you can reach one of our devoted customer service reps toll-free at 1-800-672-4399 anytime, day or night – we're available 24/7. You can also chat or emailservice@chewy.comand we'll get right back to you with a response.

If the email address with your existing account matches the email address on your social login account, you can just click one of the “Continue With Google” or “Continue With Apple” buttons on the Chewy Sign In page and then enter your Chewy password when prompted. If the email address with your existing Chewy account doesn’t match the email address on your social login account, you’ll need change to the email address on your Chewy account. To do this, sign in using your existing Chewy account and navigate to the Settings page under Account (https://www.chewy.com/app/account/profile). Select Email and enter the email address used by your social login account.

When an item is out of stock, you can sign up to be notified when it’s available again. Go to the item page, enter your email address, and Click “Notify Me” to sign up.

You can sign up for notifications for as many items as you’d like. We’ll send one email notification for each item that’s back in stock. Signing up for notifications doesn’t reserve or guarantee item availability.

No, there is no minimum purchase required. You may purchase as many items to donate as you would like.

We charge sales tax for items shipped to the following states:AL, AR, AZ, CA, CO, CT, DC, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, and WY.

Chewy, Inc. and its eligible affiliates will collect the simplified sellers use tax (SSUT) of 8% for Alabama customers and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue.

• Chewy, Inc:SSU-R010020012
• Chewy Pharmacy KY, LLC:SSU-R010115597

We're available all day every day, 24/7, 365 days a year.

Your privacy is very important to us. Read our Privacy Policy for more details.

Our Chewy Gives Back Program was founded in 2012 to provide support for shelters, rescues, and other qualified animal-centric non-profit organizations across the United States.

For non-profit animal welfare organizations, learn more about our network benefits and how to join.

For Chewy customers and supporters, learn more about our efforts and join us in giving back through Wish List.

Currently, we’re only able to provide eGift Cards in predetermined amounts.If you would like to donate more, you may do so from a shelter or rescue's Wish List.

eGift Cards do not qualify toward free shipping. Your order's product subtotal will need to meet our $35 minimum to qualify for free shipping.

The Network Partners featured are randomly selected. If you’d like to support a particular organization, you’re welcome to utilize our Donate to a Rescue search and even favorite their page to your My Rescues tab for quick access.

To view the eGift Cards donated, navigate to your Account Dashboard and select Order History. All of your Donation Orders and personal orders will be listed here.

If you’d like to claim the donation on your taxes, please retain a copy of your Donation Receipt and speak to your tax advisor.

You are unable to personalize the eGift Card featured at the time of Check Out. If you'd like to send a personalized eGift Card to an organization of your choice, you can do so directly from the their Wish List.

For privacy and security purposes, we do notshare your information with the group you’re donating to. Should you wish to make them aware of your donation, we suggest reaching out to the organization directly, using the contact information located on their page.

eGift Cards are not returnable, refundable or redeemable for cash except as required by law.